Order process:
- After placing an order, you will receive an order confirmation via email that your order has been received and is being processed.
- Once your order has been received in full, your order will be dispatched and you will receive an email that inform you that the package has been sent, and a copy of your parcel tracking info is also provided.
- In the event your order has not been received in a reasonable time frame, please contact us through the website, and we'll help you resolve the problem
If you have any other inquiries, please don't hesitate to ask us.
International orders:
Not located in South Africa? No problem - We ship world wide!
We might send your package with a different carrier than chosen at checkout if we feel you can gain from i.t E.g. if shipping lead-times are faster at the same price or if we have trouble finding your address on said chosen carrier system or any other problem that might occur for any reason.
All international orders will take an estimate 3 - 8 business days excluding additional time required for customs. The delivery time will ultimately depend on your location.
Each shipment also includes standard insurance on the package, should anything happen to it, you are covered.
Transit time to the USA: ± 5 working days
Transit time to Australia: ± 6 working days
Transit time to Europe: ± 5 working days
International customs:
By ordering from our website you are stating that you agree to the following terms:
It is the client's responsibility to find out what can and cannot be imported into your country. We therefore do not warrant that any of the products we offer for sale are legal for importation into your country. The responsibility is yours to check with your local Customs department to verify that the products you order can be imported into your country.
If for whatever reason your order is seized by Customs officials, we cannot issue you a refund unless all products in your order are returned to us in their original, saleable condition. We cannot refund any international shipping costs and you may be responsible for any return shipping charges.
Most of our international orders make it through Customs without any problems.
The customer caries the responsibility of any Customs Duties, taxes or VAT that may apply when your order arrives in your country. We will assist you with customs declarations where we can, but ultimately, the tax man has to be kept happy.
