Return & Restocking Policy
- Eligibility: Only unopened, unused products in their original packaging, with tags intact and receipt/proof of purchase, are eligible for return. Products originally sold by Quattro Archery only; items purchased through an Authorised Dealer must be returned to that dealer per the dealer’s return process.
- Timeframe: To qualify, returns must be initiated within 15 days of delivery.
- Return shipping: Customers are responsible for all return shipping costs. Quattro Archery is not responsible for loss in transit — we recommend insured shipping and delivery confirmation/signature.
- Restocking fee: A 15% return/restocking fee will be deducted from the refund amount for all approved returns.
- Tariffs, duties, and taxes: Any tariffs, duties, or taxes that we paid on the customer’s behalf, or any costs incurred during the shipping process associated with the shipment are non-refundable. These amounts will not be returned to the customer under any circumstances.
- Refund processing: After we receive and inspect the returned item, we will notify you within 1–5 business days whether the refund is approved. Approved refunds will be issued to the original payment method, minus the 15% restocking fee, and any non-refundable tariffs/duties and costs. It may take additional time for your bank or card issuer to post the refund.
- Return approval & inspection: All returns are subject to inspection. We reserve the right to refuse or reduce a refund if the returned item does not meet the unopened/unused condition.
- Non-returnable items: Gift cards, downloadable software, and custom-engraved items from our library are non-returnable and not eligible for refund or exchange.
- Exchanges: Exchanges require receipt and inspection of the original item before completion. Only unopened, unused products in their original packaging with all seals and tags intact are eligible for exchange. Exchanges are limited to in-stock items. If approved, a 15% exchange fee (calculated on the exchanged product’s value) applies. The customer is responsible for all return shipping costs and for the shipping cost of the replacement item. The customer will also be liable for any tariffs, duties, or taxes assessed on the replacement shipment; these amounts will be invoiced to the customer and must be paid before the replacement item is shipped.
- Damages and incorrect items: Inspect your order upon delivery and contact us within 1 day if the item is defective, damaged, or incorrect so we can evaluate and address the issue.
• • Return process: To start a return, contact us via the Contact US Page. Do not ship items back without prior approval and instructions; unauthorised returns will not be accepted. A return address will be provided after approval based on your location.
